Generally our products ship within 1-5 business days (Monday-Friday) and deliver in 1-5 business days, not including weekends and federal holidays. In some instances, and in certain zip codes, deliveries may be made on Saturday and Sunday.

Shipping estimates can vary depending on product availability. You can see estimated shipping dates under the "Add to Cart" button. All transit times shown below are estimates. Please note that some products come in multiple boxes, and therefore might arrive on different days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thebunkbedshop.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@thebunkbedshop.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Some might...but ours are built to last! You can count on our products lasting for generations of continued use.

We offer the most competitive pricing allowed- that being said, we understand that the quality of our products are sometimes reflected in their cost. We want you to enjoy every aspect of working with us- please refer to our financing terms for a full list of options.